Instant Discounts, payment terminal experts "UK's fastest growing Merchant Service Provider"  
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Electronic customer retention & payment terminal solutions to retailers and businesses

COMPANY PROFILE
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Instant Discounts Limited (IDL)was founded in 1997, by the current Managing Director and Chief Executive Officer. Using cutting-edge technology, Instant Discounts Limited supplies electronic customer retention and payment terminal solutions to retailers and businesses throughout the UK. We are the only company to launch customer loyalty, discount, Gift Card, pre-pay and voucher redemption applications using one compatible electronic payment terminal, with effective results.

Based just outside the City of London, Instant Discounts Limited (IDL) is the entrepreneurial and progressive organisation that is committed to continually developing revolutionary electronic Point of Sale solutions.

Instant Discounts Limited (IDL) has ambitious growth plans for the coming future and has recently secured venture capital funding to support this strategic objective.

Instant Discounts Limited (IDL) has invested many man-years in development, with considerable effort to create functions that use rich software applications for EFT terminal-based Loyalty, Gift Card and Wholesale Solutions. These services can be tailored around the business, thereby streamlining the operations and cutting unnecessary cost.

CREDENTIALS
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Instant Discounts Limited (IDL) specialises in the secure management of information and transactions via our own Transaction Gateway in such areas as Loyalty, Gift and Pre-Paid Card Solutions, Electronic and Secure Coupons and Voucher Redemptions, as well as our latest unique first ever Wholesale application.

We pride ourselves on being able to provide our customers with a fully managed, bespoke value-add solutions. Our expertise and capability enables us to offer our clients the latest technologies including Contactless Solutions, RFID, Bluetooth and GPRS technology.

Our host supports transactions from multiple BIN ranges therefore enabling us process Loyalty, Gift & Pre-Paid Cards from any card schemes internally. Transactions can be processed from any Point-Of-Sale (POS) equipment including third-party owned hardware.

Clients

The company serves a wide variety of market sectors including: financial services, e-commerce, hospitality, retail, telecommunications, sports & leisure. The company has a long-term approach to developing close customer relationships and has worked with the majority of its customer base over many years.
  • Financial Services clients include accountants, insurance firms and consultants.
  • Retail clients include high street stores, and a whole variety of SME's
  • Hospitality clients include restaurants, leisure centres, golf clubs, hotels and holiday centres.

Expertise

Instant Discounts Limited (IDL) is a technology driven establishment with the following expertise.
  • We have extensive knowledge within the transaction processing industry specialising in Loyalty, E-Money, Gift and Payment cards processing. We also specialise in issuing and redemption of electronic vouchers and coupons.
  • We have extensive knowledge and capabilities of developing our technology for any make or model of any Point-of-Sale equipment from our partners i.e. Ingenico, Hypercom, Thyron, Thales, VeriFone, Dionne, Lippmann and Sagem.
  • We also have help desk facilities to provide customer support relating to technical and non-technical issues, twenty-four hours, seven days a week.

MANAGEMENT
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Neeta Dhorajiwala
Chief Executive Officer, Co. Founder, Instant Discounts Limited

Neeta has been involved with Instant Discounts Limited (IDL) from conception including the designing of the technology R & D the product. Her background is business development and marketing for a large American organisation (W.R. Grace limited) and over the years has gained a wealth of knowledge within the transaction processing industry and in Point of Sale (POS) units. She has taken part in the implementation not only of the transaction host but all administrative procedures. Neeta has implemented ISO 9001 accreditation from start to finish for her previous company and is in the process of gaining the same for Instant Discounts Limited (IDL). Instant Discounts Limited (IDL) prides itself for being able to implement technology based applications.

Kaushik Hindocha
MD, Co. Founder, Instant Discounts Limited

Kaushik has been involved with the company from day one and has also contributed to the overall design and implementation of the Instant Discounts Limited (IDL) products. His knowledge of the retail environment and successful background in the retail industry has enabled him to understand the needs of the independent retailers. He possesses strong managerial skills enabling him to take control of the day to day running of the company and fulfilling his duties as the Managing Director.

Stephan Gagnon, CA MSc Fin
Non Executive Director, Instant Discounts Limited

Stephan is the founder of London based specialist investment house Stargate Capital Investment Group where his day-to-day role includes acting as venture capital fund manager and corporate financier. He is a board Director of Stargate Capital Management Ltd (an FSA regulated fund management company), Stargate Corporate Finance Ltd (an FSA regulated corporate finance house), Green Gold Forestry Limited (a sustainable forestry assets management firm) and African Emerging Ventures Ltd (a firm focusing on technology transfer investment opportunities in Sub-Saharan Africa). Stephan is a fund manager on the Trapezia and the Catalyst Stargate Funds.

Chris Jacobs
Non Executive Director, Instant Discounts Limited

Chris Jacobs is the lead consultant specialising in customer loyalty programmes. He has worked in systems for over thirty-five years, the last fifteen of which have been exclusively in consumer-focused marketing applications. He has been personally involved in the design and implementation of over fifty loyalty schemes. He knows what works in customer loyalty, and what doesn't. He is familiar with most of the loyalty solutions that are available and can offer practical advice on their strengths and weaknesses

OUR MISSION
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"To constantly develop and improve electronic Point of Sale (POS) customer retention solutions to increase the sales, reduce the costs and significantly enhance the profitability of businesses and retailers!"
    Our Objectives are to:
  • Be the market leader in providing terminal-based customer loyalty and retention, and payment solutions.
  • Continually develop technological innovations that increase the profitability of its member businesses and retailers.
  • Recruit, train and keep talented employees who are among the best in their professional fields.
  • Be renowned among the job market as an Employer of Choice, who embraces people from all cultural, racial, political or social background.
  • Be a socially responsible organisation, who contributes to society, the community and the environment.
    Instant Discounts Limited (IDL) differentiates itself by:
  • Offering independent retailers affordable customer loyalty and retention solutions normally only accessible to the large retail chains.
  • Combing multi-applications with payment on a single terminal obviating the need for additional hardware.
  • Offering competitive acquiring rates.
  • Articulating how loyalty can increase the merchant’s sales turnover and improve customer retention.
  • Handholding merchants through the implementation process
  • Enabling a scheme to be launched quickly with the minimum of effort from the merchant.
  • Providing an end-to-end fully managed service.
  • Being reactive to the retailer’s needs and issues.
  • Being proactive in suggested improvements.
  • Continually investigating new innovations for the market.
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